Refund policy
Returns and refunds
Every Fairy Tale Paper Co. item is personalized and made to order just for you, so personalized items are not eligible for returns, exchanges or refunds.
Damaged or defective items
If your order arrives damaged or defective, I'll make it right. Here's how:
- Email fairytalepaperco@gmail.com with your order number and photos of the damage, including the packaging.
- I'll use your photos to file a claim with the post office.
- I'll email you a prepaid shipping label so you can send the item back.
- Once I receive it, I'll issue a full refund to your original payment method.
Questions? Email fairytalepaperco@gmail.com and I'll be happy to help.